DIGITAL ONBOARDING SURVEY
Hi //
Thanks for agreeing to complete our survey.
We’re interested in your experience the last time you did something digitally. What did you do:
Opened a new savings or transactional account
Home loan enquiry
Set up a term investment
Logged into and used Internet Banking/Mobile App
Made a payment or transferred money
Other (please specify)
Thinking about your digital experience , please tell us how you would rate it:
0 -
Very dissatisfied
10 -
Very satisfied
0
1
2
3
4
5
6
7
8
9
10
Is there anything we can improve on?
If you are new to SBS Bank, how did you find out about us?
Existing customer
Internet search
Branch recommendation
Friend recommendation
Advertising
If you opened an account, was our information clear and easy to understand, and did it help you make an informed decision on the account you chose?
Yes
No
If you ticked no, can you please provide the reason why?
Thinking about what you did with SBS Bank online, how likely would you be to recommend the process to others?
0 -
Would not recommend
10 -
Would recommend
0
1
2
3
4
5
6
7
8
9
10
Finally, is there anything you would like to give us further feedback about in relation to your recent experience with us?