Changes to making and receiving payments in New Zealand
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What do I need to do?

  • It's important that you update to the latest version of the SBS Bank mobile app (iOS or Android) from November 28, to ensure you are enabled for the Confirmation of Payee service and able to make payments.
     
  • Anybody who is paying you from another New Zealand bank will also be prompted by the Confirmation of Payee service and may need to confirm with you that they have the correct account holder name and number if they only receive a ‘Partial match’ or a ‘Not a match’ notification. It is worth checking that your account holder name is correct on your accounts so that a payment that you're expecting isn’t delayed.
     
  • This new service will also affect children who bank with us and use our online banking services. If you are a parent or guardian of a child who uses our online banking service, you may be receiving this information on their behalf (depending on their age). Please take the time to talk them through what this means for them when they are making or receiving payments.
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