Dear Member// We are writing with an important update regarding a recent transaction on your account. We have just been informed that, due to an issue at another bank, some SBS Debit Mastercard transactions made on the 5th and 6th of January 2025 were not processed, and the corresponding funds not deducted from accounts.

We have been notified that you have a transaction affected by this issue. The transaction will now be processed early next week. The funds for the transaction will be taken from your account at that time.

We kindly ask that you check your account to ensure there are sufficient funds to cover the outstanding amount. If there are insufficient funds, your account will go into overdraft. Our Contact Centre or branch team members can assist you to identify the amount in question.

If you have any other questions or concerns, please feel free to contact us at 0800 727 2265 for further assistance.

We apologise for any inconvenience this may cause and appreciate your understanding.

Kind regards,

Shane Evans

General Manager Retail