Dear Member,

As part of our ongoing commitment to supporting members, we’ll be in touch by phone over the coming weeks to talk about how you manage your money day to day, including digital banking options. This call is part of a wider programme to help ensure we can continue providing you with secure and reliable services.

We’re letting you know in advance so you can feel confident the call is legitimate. If we miss you, we'll try again at another time.

When we contact you:
• We will ask you a few questions to confirm we're speaking with the correct person
• If any of your contact details need updating, we will work with you to confirm them

• We will never ask for your passwords, PIN, authorisation codes, or full card details

We'll be calling you from our Member Outreach number: 03 213 5233. This number is different from our usual Contact Centre line. A copy of this email is available on our website under Security, Fraud and Scams and you can also find this number under Contact Us > Received a call from us?

If you'd prefer, you can contact us first by calling the Member Outreach team on 0508 548 859.

Kind regards,

Shane Evans
General Manager Retail

Member Outreach Team – Contact Centre:
Phone (NZ): 0508 548 859
Phone (overseas): +64 3 213 5233